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FAQ

How long will my order take?
Most orders will take 7-10 business days which includes shipping.

How can I pay for my order?
Currently we only accept Paypal for online orders. For added security we incorporated the Paypal shopping cart into our site so all your personal information including credit card information is stored on Paypalís server.

I donít have a PayPal account can I still order?
Yes, we accept credit cards offline. Simply contact us to discuss your situation.

Is shipping really free?
The USPS option is free, the FedEx options are not free.

What shipping methods do you use?
USPS Priority Mail which typically takes 2-3 business days, however, shipping times are not guaranteed and† tends to be slow during the holiday season. If you prefer faster or guaranteed delivery dates we offer FedEx Overnight, FedEx 2day and FedEx Saver shipping for an additional charge.

Can the dolls be custom made?
Currently we do not personalize or customize orders but we are open to your ideas and comments. Simply contact us.

Do you offer quantity discounts?
Yes, please contact us to discuss your order.

What is your return policy?
We want our customers to be satisfied. All dolls may be returned or exchanged within 30 days for a full refund of the item price (you will need to pay for shipping to return the order). Simply contact us to discuss your return or exchange.